Business Details
Prepare your business information and Meta business portfolio access.
WhatsApp Business Growth Platform
Turn WhatsApp Into Your Growth Engine.
Connect with customers, launch campaigns, automate replies and manage every conversation from one powerful platform — Chiranjeevi Bhav Digital Mission.
Campaign ManagementChat AutomationUnified Inbox
● One Platform · Smarter Conversations
WhatsApp Business Platform Explained
More than messaging. A connected customer experience.
The WhatsApp Business Platform (Cloud API) helps businesses manage customer conversations at scale through software. Connect messaging workflows with campaigns, shared inboxes, automated replies and business systems.
Unlike the free WhatsApp Business app, the API is designed for integration with business software and team workflows. Available tools depend on your platform plan and configuration.
● Customer Conversation
Hello! Can you share more information?
Welcome! Please select what you need help with.
① Product details
② Order support
③ Speak to our team
② Order support
③ Speak to our team
I would like to speak to your team.
Illustrative chat workflow — not a live product screenshot
Choose the right solution
WhatsApp Business App vs WhatsApp Business API
Understand the difference before choosing how your business will communicate.
| Capability | Business App | Business API / Cloud API |
|---|---|---|
| Best suited for | Small teams and manual conversations | Growing teams and integrated workflows |
| Customer conversations | App-based messaging | Software-connected messaging |
| Automation | Basic greeting and away messages | Workflows and chatbots through connected software |
| Team collaboration | Linked-device access | Shared inbox through supported software |
| Business integrations | Limited native options | API integrations and webhooks |
| Outbound campaigns | App broadcast features | Approved templates subject to Meta policies |
✦ Broadcast Campaigns✦ Automation & Bots✦ Customer Conversations✦ Business Integrations
Built for Business
Everything you need to connect and convert.
Simplify daily communication, improve response times and make every customer interaction more meaningful.
Campaign Management
Create, schedule and manage targeted WhatsApp campaigns for your audience.
Team Conversations
Keep customer communication organized in a familiar chat interface.
Smart Automation
Use automated bot replies to respond to common questions and enquiries.
Message Templates
Create and manage templates to keep your messaging consistent.
Contact Management
Organize your audience and reach the right customer groups.
API Integrations
Connect business tools and streamline messaging workflows.
Product Experience
Powerful tools. One simple platform.
See how our features fit into your day-to-day business communication.
01 · Campaigns
Reach more customers with targeted campaigns.
Plan broadcasts, segment contacts and schedule messages to reach your audience at the right moment.
- Create and schedule campaigns
- Send messages to selected groups
- Manage campaign communication
02 · Automation
Make every response faster and smarter.
Use bot replies and Flowise AI integration to handle repetitive questions and create helpful automated conversations.
- Automated replies
- AI-powered chat workflows
- Less repetitive manual work
03 · Your Workspace
A workspace that feels like your brand.
Customize application colors and work with an organized interface designed for daily business operations.
- Application theme customization
- Multiple WhatsApp numbers
- Template and contact tools
How It Works
From setup to better conversations.
A straightforward way to organize and scale your WhatsApp communication.
01
Create Account
Get started with your business workspace and plan.
02
Connect WhatsApp
Complete the supported WhatsApp onboarding process.
03
Build Campaigns
Prepare templates, contacts and automation flows.
04
Engage Customers
Manage conversations and keep communication moving.
Use Cases
Made for businesses of every kind.
local_hospitalHealthcare
schoolEducation
storefrontRetail & E-commerce
real_estate_agentReal Estate
restaurantFood & Hospitality
support_agentService Businesses
travel_exploreTravel
business_centerProfessional Services
Getting Started
From business account to your first campaign.
A practical overview of the typical Cloud API onboarding journey. Requirements and availability are determined by Meta and your account configuration.
Connect a Number
Connect an eligible WhatsApp phone number using the supported onboarding flow.
Create Templates
Prepare message templates and submit them for Meta approval when required.
Launch & Monitor
Configure contacts, consent and campaigns, then monitor messaging results.
Important to Know
Messaging rules and pricing, made clearer.
Set the right expectations before starting WhatsApp Business API campaigns.
Opt-in & Templates
Obtain appropriate customer opt-in. Business-initiated messages generally use approved templates, and all messages must follow Meta policies.
24-Hour Service Window
When a customer messages your business, a 24-hour customer service window typically opens. Outside it, approved templates are required to initiate messaging.
Understand Message Charges
Meta charges can vary by message category and recipient market. Marketing, utility and authentication templates may have different rates; platform subscription charges are separate.
Pricing, eligibility, template approval and messaging policies can change. Check the current official Meta information before launching campaigns. View Meta messaging pricing ↗
Plans and Pricing
Find a plan that fits your business.
Explore available plans and choose the features your team needs. WhatsApp Cloud messaging charges may apply separately.
Free Plan
₹0.00 INR
/ monthly
- check_circle 10 Contacts
- check_circle 5 Campaigns Per Month
- check_circle 10 Bot Replies
- check_circle 10 Bot Flows
- check_circle 2 Contact Custom Fields
- check_circle 5 Team Members/Agents
- check_circle AI Chat Bot
- check_circle API and Webhook Access
Popular
Premium
₹15,000.00 INR
/ yearly
- check 1000 Contacts
- check 50 Campaigns Per Month
- check 100 Bot Replies
- check 10 Bot Flows
- check 100 Contact Custom Fields
- check 10 Team Members/Agents
- check AI Chat Bot
- check API and Webhook Access
Popular
Ultimate
₹20,000.00 INR
/ yearly
- check Unlimited Contacts
- check Unlimited Campaigns Per Month
- check Unlimited Bot Replies
- check Unlimited Bot Flows
- check Unlimited Contact Custom Fields
- check Unlimited Team Members/Agents
- check AI Chat Bot
- check API and Webhook Access
FAQs
Questions? We have answers.
How do I get started?
Create an account, choose a plan and follow the onboarding steps to set up your WhatsApp business workspace.
Can I manage WhatsApp campaigns?
Yes. The platform includes campaign creation and scheduling features for your selected contacts and groups.
Does the platform support automated replies?
Yes. Bot replies and Flowise AI integration are included among the platform capabilities. Availability may depend on your plan and configuration.
Are WhatsApp messaging charges included?
WhatsApp Cloud messaging charges may apply separately. Please review the applicable Meta pricing and your selected subscription plan.
What is the difference between WhatsApp Business App and Cloud API?
The Business App is designed for direct app-based conversations. The Cloud API lets eligible businesses connect WhatsApp messaging to software, shared inboxes and automated workflows.
Do I need customer permission before sending campaigns?
Yes. Obtain appropriate opt-in and follow WhatsApp Business Messaging Policy. Use approved message templates for applicable business-initiated messages.
What are marketing, utility and authentication messages?
These are Meta template message categories. Marketing includes promotions; utility includes relevant transactional updates; authentication includes verification messages. Meta determines applicable categories and pricing.
How do I connect my business phone number?
Use the supported Meta onboarding process with an eligible phone number and business information. Existing-number migration and coexistence options depend on current Meta eligibility rules.
Ready to make WhatsApp work harder for your business?
Bring campaigns, automation and customer conversations into one connected workspace.